Case Study - Digitisation Strategy

The Client

Our client was a large multi-billion Dollar financial services group headquartered in North America.

The Business Challenge

Trust between internal and external partners is the critical component for success in eBusiness digitisation. This includes Confidentiality, Integrity, Authentication and Non-Repudiation. The project required standard and open-ended solutions to match the many different requirements of our client's individual companies.

The Solution

The strategy took into consideration the flexibility for future enhancements and upgrades to match both the changing business requirements of our client's dynamic insurance businesses, and the rapid technological and structural changes anticipated in the industry.

Following an open systems model, the solutions deployed within the eBusiness Digitisation Strategy were focused on adopting a "buy" versus "build" strategy and by integrating "best of breed" applications within the portal framework. Built on UNIX with an Oracle database, the eBusiness Digitisation Strategy adopted Siebel's CRM solution to manage its customer interactions.

mi2g's project management team liased with external partners to facilitate, validate and define the final goal. Through a series of workshops and interviews with the key players from many of our client's companies, the priorities and deliverables of our client's eBusiness Digitisation Strategy were established. mi2g then helped to build a consolidated 360 degree view of our client's customer so that our client could provide increased business


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